Refund Policy

1. Our Commitment

At Monad Books, we are committed to providing high-quality books and services. If you are not satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your satisfaction.

2. Return Eligibility

You may return books purchased from our website within 30 days of delivery if:

• The book is in its original condition (unread, unmarked, and undamaged)
• The book is returned in its original packaging
• You provide proof of purchase (order confirmation or receipt)
• The return is initiated within the 30-day return window

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Digital downloads (e-books, PDF files)
• Books that have been damaged, written in, or marked
• Custom or personalized orders
• Books returned after the 30-day period
• Promotional items or free gifts

4. Return Process

To return a book, please follow these steps:

1. Contact Customer Service: Email us at [email protected] with your order number and reason for return
2. Receive Return Authorization: We will provide you with a return authorization number and shipping instructions
3. Package the Book: Securely package the book in its original packaging with all included materials
4. Ship the Return: Use the provided shipping label or your preferred carrier to return the book
5. Tracking: Keep your tracking information until the return is processed

5. Refund Processing

Once we receive your return:

• We will inspect the returned item within 3-5 business days
• If approved, your refund will be processed within 5-7 business days
• Refunds will be issued to your original payment method
• You will receive an email confirmation when your refund is processed

Please note that shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective book:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund
• No return shipping costs will be charged for damaged items

7. Wrong Item Received

If you receive the wrong book:

• Contact us immediately upon receipt
• We will send the correct item at no additional cost
• You may keep or return the wrong item (we'll provide a prepaid return label)
• If the correct item is unavailable, we will issue a full refund

8. Service Refunds

For publishing services (editing, translation, design):

• Refunds are available before work begins on your project
• Partial refunds may be available based on work completed
• Each service has specific refund terms outlined in your service agreement
• Quality disputes will be resolved through our review process

9. Exchange Policy

We offer exchanges for books of equal or greater value:

• Exchanges must be requested within 30 days of delivery
• The original book must be in resalable condition
• You will pay any price difference for higher-value items
• Shipping charges apply to exchanged items

10. Late Returns

Returns received after the 30-day window may be accepted at our discretion and may be subject to a restocking fee of 15-25% of the purchase price. We recommend contacting customer service if you need to make a late return.

11. Shipping Costs

Shipping cost policies:

• Original shipping costs are non-refundable
• Return shipping costs are the customer's responsibility
• Free return shipping is provided for damaged or wrong items
• Expedited shipping upgrades are non-refundable

12. Refund Methods

Refunds are processed using the following methods:

• Credit/Debit Cards: Refunded to the original card (5-7 business days)
• PayPal: Refunded to your PayPal account (3-5 business days)
• Bank Transfer: Refunded to the original bank account (7-10 business days)
• Store Credit: Available immediately for future purchases

13. International Returns

International customers may return items following the same process, but should be aware of additional considerations:

• Customs duties and taxes are non-refundable
• Return shipping times may be longer
• International return shipping costs are the customer's responsibility
• Customs forms should be marked as "Returned Merchandise"

14. Exceptions

We reserve the right to refuse returns or exchanges if:

• The return policy has been abused
• The item shows signs of excessive use or damage
• Fraudulent activity is suspected
• The item is not from Monad Books

15. Contact Information

For any questions about returns or refunds, please contact us:

16. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any updated policies.